Privacy Policy
1. introduction
Welcome to Inflato Stoke Interactive Air Park. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our site, you agree to the practices described in this policy.
2. Business information
Business Name: Inflato Stoke Interactive Air Park
Address: Festival Way, Festival Park, Stoke-on-Trent, Staffordshire, ST1 5SG
Contact Information: 01782 216816, contact@inflatostoke.co.uk
3. Data we collect
We collect the following information when you interact with our website or use our services:
- Name
- Contact information, including postal address, email address, and telephone numbers
- Date of birth
- Other information relevant to customer surveys and/or offers
We collect this data via website forms, the Roller booking system and cookies.
4. Purpose of data collection
We require this information to understand your needs and provide better service, including:
- Processing your orders
- Managing your account
- Internal record-keeping
- Verifying your age
- Improving our products and services
- Sending promotional emails (if consent is given)
- Marketing activities through Meta Pixel, Google Analytics, Google Ads, and TikTok Ads (if consent is given)
5. Data sharing
We may share your data with the following third parties:
- Roller: For booking and payment processing
- Meta, Google, TikTok: For marketing purposes, if consented via cookies
6. Data retention
We retain personal data only as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.
Data retention is compliant with UK GDPR regulations.
7. Data security
We are committed to ensuring that your information is secure. We use suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
8. User rights
You have the right to:
- Access your personal data
- Rectify any inaccurate or incomplete data
- Request deletion of your personal data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact us at contact@inflatostoke.co.uk.
9. HOW WE USE COOKIES
We use cookies to enhance your experience on our website, analyse site traffic, and support marketing efforts. Some cookies are essential for the operation of the site, while others help us improve its performance or personalise content. You can manage your cookie preferences at any time through cookie settings.
We use a consent management platform (CookieYes) to help you control which types of cookies you're comfortable with. Your choices are respected using industry-standard mechanisms like Google Consent Mode.
10. Legal basis for processing
Our legal basis for processing personal data includes:
- Consent (e.g., for marketing communications)
- Contractual necessity (e.g., processing bookings)
- Legitimate interests (e.g., maintaining security)
All processing is in line with UK GDPR requirements.
11. INTERNATIONAL DATA TRANSFERS
We do not transfer personal data outside the UK.
12. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page occasionally to ensure you are happy with any changes.
13. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us at:
Phone: 01782 216816
Email: contact@inflatostoke.co.uk